Abandoned cart recovery
Multi-step reminders with product images, dynamic discount codes and one-tap checkout links. Shoppers return to a pre-filled cart.
30 minReminder
6 hrsSocial proof
24 hrs10% off
Official WhatsApp Business API · Built for D2C brands
Turn WhatsApp into your #1 sales channel
Ping24 plugs into your store in minutes and runs no-code chatbots that recover abandoned carts, confirm COD orders, share live shipping updates and sell straight from your catalog — all inside WhatsApp.
- No credit card required
- Live in under 10 minutes
- Zero markup on Meta fees
Urban Threads
online
Message
Cart recovered
+ ₹2,349
Out for delivery
Order #4821
COD → Prepaid
Converted ✓
Plugs into the stack you already sell on
Shopify WooCommerce Magento Transpoship Razorpay Cashfree Wix Meta Ads Instagram Google Sheets Zoho CRM Webhooks & API
98%
average WhatsApp open rate*
10 min
from sign-up to first automated message
0%
markup on Meta conversation charges
24/7
AI agent that never sleeps
*Industry-reported benchmark for WhatsApp business messaging vs. ~20% for email.
Everything you need
One platform for the entire customer journey
From the first click on an ad to the 5th repeat order — automate every conversation that makes or loses you money.
COD confirmation & COD → Prepaid
Auto-verify every COD order on WhatsApp, cancel fakes before they ship, and nudge buyers to prepay with a small incentive.
Order & shipping updates
Confirmed, shipped, out-for-delivery, delivered — real-time tracking pushed natively via Transpoship.
Catalog & in-chat checkout
Sync products from your store, let customers browse, add to cart and pay with UPI — without leaving the chat.
Broadcast campaigns that actually get read
Segment by purchase history, location or tags. Schedule sale launches, back-in-stock alerts and festive offers to lakhs of customers in one click.
No-code chatbot builder
Drag-and-drop flows with buttons, lists, conditions and API calls. Templates for every ecommerce use case.
AI shopping assistant
Trained on your catalog, policies and FAQs. Answers “Is this in size M?” or “Where’s my order?” instantly — in Hindi, English or Hinglish.
Shared team inbox
Unlimited agents, auto-assignment, notes, labels and smooth bot-to-human handover.
Click-to-WhatsApp ads
Run Meta ads that open a chat, qualify leads with a bot and track ROAS per conversation.
Revenue analytics
See revenue attributed to every flow, campaign and template — down to the rupee.
Instagram DM automation
Reply to story mentions and comments automatically, and move hot leads to WhatsApp.
Use cases
Automations that pay for themselves in week one
Pick a journey to see exactly what your customer receives.
Urban Threads
business account
Flow builder
Design a chatbot in minutes. No developers.
Start from 50+ ecommerce templates or build from scratch on a visual canvas. Branch on cart value, customer tags or order status, call any API, and hand over to a human whenever it matters.
- Buttons, list menus, carousels & WhatsApp Flows forms
- Conditions, delays, A/B splits & webhooks
- Live analytics on every node — see where shoppers drop
A Transpoship company
Shipping and conversations, under one roof
Ping24 is built by Transpoship, the end-to-end ecommerce shipping and fulfilment platform trusted by Indian D2C brands for multi-courier shipping, warehousing and COD remittance.
That means your WhatsApp bot doesn't just talk about orders — it's wired directly into the courier network that ships them.
Live tracking, zero setup
Every Transpoship AWB event becomes a branded WhatsApp update automatically.
NDR resolution in chat
Customer missed delivery? They reschedule or update address with one tap — courier gets it instantly.
Lower RTO
COD verification + address confirmation before pickup means fewer returns and wasted freight.
One login, one bill
Manage shipping, warehousing and WhatsApp engagement from a single partner.
ROI calculator
How much revenue are you leaving on the table?
Drag the sliders. Estimates assume a conservative 15% recovery rate on abandoned carts via WhatsApp.
Extra revenue every month
₹2,70,000
≈ 225 recovered orders · 121x return on the Growth plan
Start recovering revenue Pricing
Simple plans. No hidden markup.
Every plan includes the official WhatsApp Business API, a green-tick application assist and a 14-day free trial.
Starter
For new stores getting their first WhatsApp sales.
₹799/mo
₹9,588 billed yearly
Start free trial- 1 WhatsApp number
- 3 team members
- Shared inbox
- Order & shipping notifications
- Single-step abandoned cart
- 10,000 broadcasts / month
- Basic chatbot (5 flows)
Most popular
Growth
For scaling D2C brands that want automation everywhere.
₹2,239/mo
₹26,868 billed yearly
Start free trial- Everything in Starter, plus:
- Unlimited team members
- Multi-step cart recovery + coupons
- COD confirmation & COD → Prepaid
- Catalog & in-chat UPI checkout
- Unlimited broadcasts & segments
- Unlimited no-code flows
- Click-to-WhatsApp ads tracking
Pro
For high-volume brands that need AI and deep integrations.
₹3,999/mo
₹47,988 billed yearly
Start free trial- Everything in Growth, plus:
- AI shopping assistant (2,000 replies)
- NDR resolution via Transpoship
- API, webhooks & custom integrations
- A/B testing & advanced analytics
- Instagram DM automation
- Priority support
Enterprise
For marketplaces, aggregators & multi-brand groups.
Custom
Volume-based pricing
Talk to sales- Everything in Pro, plus:
- Multiple numbers & brands
- Unlimited AI replies
- Dedicated account manager
- Custom bot development
- SLA & uptime guarantee
- SSO & audit logs
Prices exclude 18% GST. WhatsApp conversation charges are set by Meta and billed at actual cost — no Ping24 markup. Service (customer-initiated) conversations are free under Meta's current pricing.
| Feature | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|
| Messaging | ||||
| Official WhatsApp Business API | ✓ | ✓ | ✓ | ✓ |
| Green-tick application assistance | ✓ | ✓ | ✓ | ✓ |
| Broadcasts / month | 10,000 | Unlimited | Unlimited | Unlimited |
| Team members | 3 | Unlimited | Unlimited | Unlimited |
| WhatsApp numbers | 1 | 1 | 2 | Custom |
| Ecommerce automation | ||||
| Order & shipping notifications | ✓ | ✓ | ✓ | ✓ |
| Abandoned cart recovery | 1 step | Multi-step | Multi-step | Multi-step |
| COD confirmation & COD → Prepaid | — | ✓ | ✓ | ✓ |
| Catalog & in-chat checkout | — | ✓ | ✓ | ✓ |
| NDR resolution (Transpoship) | — | — | ✓ | ✓ |
| Bots & AI | ||||
| No-code flow builder | 5 flows | Unlimited | Unlimited | Unlimited |
| AI shopping assistant | — | Add-on | 2,000 replies | Unlimited |
| Instagram DM automation | — | — | ✓ | ✓ |
| Platform & support | ||||
| API & webhooks | — | — | ✓ | ✓ |
| Support | Email + chat | Priority | Dedicated manager | |
Why Ping24
Built for Indian ecommerce, not adapted to it
01
COD-first thinking
Verification, prepaid nudges and RTO reduction are core — not an afterthought.
02
Native shipping data
Direct pipe into Transpoship's courier network for real-time, accurate updates.
03
Transparent billing
Meta charges passed through at cost. Flat plan fee. GST invoices every month.
04
Humans who help
Onboarding call, template approvals and flow setup handled with you — in your language.
Do I need a new phone number for WhatsApp Business API?
You can use a new number or migrate an existing one. Note that a number active on the regular WhatsApp app must be removed from it before connecting to the API — we'll walk you through it.
How are WhatsApp conversation charges billed?
Meta charges per conversation/message category (marketing, utility, authentication). Ping24 passes these through at actual cost with zero markup. You top up a wallet and see every rupee spent in your dashboard.
Which store platforms do you support?
Shopify, WooCommerce, Magento and Wix work out-of-the-box with one-click install. Custom stores can connect via our REST API and webhooks.
Do I have to use Transpoship to use Ping24?
No. Ping24 works with any courier or shipping aggregator via webhooks. Transpoship merchants simply get native tracking and NDR flows with zero configuration.
Can I get the green verified tick?
Verification is granted by Meta based on brand notability. We prepare and submit your application and advise on improving your chances.
What happens after the 14-day free trial?
Pick a plan to continue. If you don't, your account pauses — no automatic charges, and your flows and data stay saved for 30 days.
Can I cancel or change plans anytime?
Yes. Upgrade or downgrade any time from your dashboard. See our Refund Policy for details on yearly plans.
Your customers are already on WhatsApp.
Start selling where they are.
Set up in 10 minutes. 14-day free trial. No credit card.